Virtual Number for Your Business
Give your business one professional number that rings on your team's phones, wherever they are. Greet callers with an IVR menu, route calls to the right person, never miss a lead with missed-call alerts, and track every call with recordings and reports. No hardware, live in a day.
- Choose a 10-digit, city or toll-free number
- IVR, call routing & business hours
- Call recording & missed-call alerts
- Works on any phone, no hardware
What is a virtual number?
A virtual number is a business phone number that isn't tied to a SIM card or a desk phone. It runs in the cloud, so calls to it can ring on any mobile or laptop, be answered by an IVR menu, be shared across your team, and be recorded and tracked, all from one dashboard.
Instead of giving customers a salesperson's personal number, you publish one business number on your website, ads, Google Business Profile and visiting cards. Calls are routed to whoever is free, follow your business hours, and go to voicemail or a missed-call alert when no one can answer. When staff change, the number stays with your business.
Virtual numbers are mainly for receiving calls and for calling your own customers back. Promotional calling to new people follows TRAI's separate rules for the 140 series, explained below.
Types of virtual numbers
| Type | Looks like | Best for |
|---|---|---|
| Mobile virtual number | A 10-digit mobile number | Sales and support lines, WhatsApp-style familiarity, all-India use |
| Landline (city) number | A city STD code, like 080 or 022 | Local presence in a city, offices and clinics |
| Toll-free number | 1800 series | Customer care where callers pay nothing; you pay for the minutes |
| 140 series | Starts with 140 | Promotional and telemarketing calls, after TRAI DLT registration |
| 1600 series | Starts with 1600 | Service calls by RBI, SEBI, IRDAI and PFRDA regulated entities and government |
Everything included with your virtual number
IVR menu
"Press 1 for sales, 2 for support." Greet every caller professionally, in English, Hindi or your language.
Smart call routing
Ring agents one by one, all at once, or by who's free, with business hours and holiday settings.
Missed-call alerts
Instant SMS, WhatsApp or email alerts for missed calls, so every lead gets a call back.
Call recording
Record calls for training, quality checks and disputes, with secure playback in the dashboard.
Reports & call tracking
See calls by agent, time and source, and track which ads or campaigns bring calls.
Click-to-call & CRM
Call customers back from the dashboard showing your business number, and connect to your CRM.
How much do missed calls cost you?
Most businesses miss more calls than they think. See the revenue at stake and the plan that fits your call volume.
Revenue at risk each month
—
Estimate based on 26 working days a month and the numbers you enter. Minutes are incoming minutes; extra minutes are billed per plan.
Virtual number plans
Simple monthly plans with minutes included. No hardware, no setup fee.
Starter
One business number for a small team.
₹999+ GST / month
- 1 virtual number (mobile or city)
- 1,000 incoming minutes a month
- Up to 3 agents
- Welcome message and simple IVR
- Business hours and call forwarding
- Missed-call SMS and email alerts
- Basic call reports
- Call recording
- CRM integration
Business
For sales and support teams that live on calls.
₹2,499+ GST / month
- Everything in Starter, plus:
- 3,000 incoming minutes a month
- Up to 10 agents
- Multi-level IVR and smart routing
- Call recording
- Click-to-call with your business number
- WhatsApp missed-call alerts
- Detailed reports and call tracking
Enterprise
High call volumes, toll-free and integrations.
₹5,999+ GST / month · from
- Everything in Business, plus:
- 10,000 incoming minutes a month
- Unlimited agents
- Toll-free 1800 number option
- CRM integration and webhooks
- Multiple numbers for campaign tracking
- Dedicated account manager
GST at 18% applies. Extra minutes, toll-free and outgoing call charges as per your plan. Yearly billing available. Numbers are subject to availability and KYC.
Who uses a virtual number
- 1Small businesses & startupsLook established with one business number instead of personal mobiles.
- 2Sales teamsShare leads across salespeople and track every call, even when someone leaves.
- 3Clinics, coaching & servicesTake bookings with an IVR and business-hours routing.
- 4E-commerce & deliveryOne customer-care line for orders, returns and delivery questions.
- 5AdvertisersUse separate numbers for Google, Meta and print ads to see which brings calls.
- 6Remote & field teamsAnswer the business line from anywhere, on any phone.
How to get your virtual number
Most numbers are live within 24 to 48 hours of KYC.
Free demoDay 1
We understand your calls and team, and suggest the right number type and plan.
Pick your numberDay 1
Choose from available mobile, city or toll-free numbers, including easy-to-remember ones.
KYCDay 1
Share business and authorised person documents, as required by telecom rules.
Set up IVR & routingDay 1–2
We record your welcome message, build the IVR and add your agents and business hours.
Go liveDay 2
Test calls, then publish the number on your website, Google profile and ads.
Documents required (KYC)
Business
- GST certificate, or incorporation certificate
- Business PAN
- Business address proof
- For proprietors: Udyam or shop licence
Authorised person
- Aadhaar or other photo ID
- Photograph
- Authorisation letter on letterhead
For promotional calls
- TRAI DLT entity registration
- 140 series number allotment
- Registered call templates and consent records
TRAI rules for business calling
TRAI's July 2026 clarification on the 140 and 1600 series, and the commercial communication rules, decide which number you use for which call.
- Receiving callsVirtual numbers are fineCustomers calling you, and you calling customers back about their enquiry or order, work normally on virtual numbers.
- Promotional calls140 series onlyPromotional calls from any sector must come from 140-series numbers, after registering with a telecom operator. Customers can block them by sector through the DND registry.
- BFSI & government1600 seriesBanks, NBFCs, brokers, insurers, pension entities and government bodies must use 1600 numbers for service and transaction calls.
- AvoidTelemarketing from 10-digit numbersUnregistered promotional calling from ordinary mobile numbers can lead to disconnection and blacklisting under TRAI's 2025 amendment.
- RecordingTell callersPlay a short notice when calls are recorded, and keep recordings secure.
More than a number: Start, Build and Grow with one team
Bring in calls, answer every one, and follow up on WhatsApp.
Get registered
GST and company registration, so your number's KYC goes through fast.
GST registrationWebsite with click-to-call
Business websites with your virtual number, call buttons and WhatsApp built in.
Website plansFollow up on WhatsApp
Send missed-call follow-ups and offers with the WhatsApp Business API.
WhatsApp APIVirtual number: frequently asked questions
What is a virtual number?+
A virtual number is a business phone number that runs in the cloud instead of on a SIM card. Calls to it can ring on your team's mobiles or laptops, be answered by an IVR, and be recorded and tracked from a dashboard.
How much does a virtual number cost?+
Our plans start at ₹999 a month + GST with 1,000 incoming minutes, an IVR and missed-call alerts. Toll-free numbers and higher-volume plans cost more.
Do I need a separate phone or SIM?+
No. Calls are forwarded to your existing mobiles or answered in the app or browser. There's no hardware to buy.
Can I choose my own number?+
Yes, from the numbers available. You can pick a 10-digit mobile number, a city landline number or a toll-free number, including easy-to-remember ones, subject to availability.
What is the difference between a virtual number and a toll-free number?+
A toll-free 1800 number is a type of virtual number where callers pay nothing and the business pays for the minutes. A regular virtual number costs callers a normal call.
Can several people answer the same number?+
Yes. Calls can ring agents one by one, all together or based on who is free, and you can set business hours, holidays and overflow rules.
Can I make outgoing calls from a virtual number?+
Yes, you can call customers back using click-to-call, and they see your business number. Promotional calls to new people must follow TRAI rules and use the 140 series.
What are 140 and 1600 series numbers?+
TRAI requires promotional calls from any sector to come from 140-series numbers, and service or transaction calls from banks, NBFCs, insurers, brokers, pension entities and government to come from 1600-series numbers.
Do I need a 1600 number?+
Only if you are a regulated financial entity (RBI, SEBI, IRDAI or PFRDA) or a government body making service or transaction calls. Other businesses can use virtual numbers for receiving calls and call-backs.
Can I record calls?+
Yes. Calls can be recorded and played back from the dashboard. It's good practice to play a short notice telling callers the call may be recorded.
What documents are needed?+
Business proof such as a GST or incorporation certificate, business PAN and address proof, plus photo ID and an authorisation letter for the authorised person, as required by telecom KYC rules.
How quickly can my number go live?+
Usually within 24 to 48 hours of completing KYC, including IVR and routing setup.
Can I use the number for WhatsApp?+
Some virtual numbers can be registered on the WhatsApp Business API. We can check this for your number and set up WhatsApp alongside calling.
Can I port my existing number?+
Mobile numbers can't be ported into a cloud virtual number in most cases, but you can forward your existing number to the virtual number, or use the virtual number as your main business line.
What happens to calls outside business hours?+
You can play an after-hours message, take a voicemail, forward to an on-call person, and send a missed-call alert so your team calls back the next morning.
Can I track calls from my ads?+
Yes. Use different virtual numbers for Google, Meta, print or hoardings, and the reports show which campaign brought each call.
Does it work with my CRM?+
Yes. Calls, recordings and missed calls can be pushed to common CRMs, Google Sheets or your own system through integrations and webhooks on higher plans.
Is there a contract?+
Plans are monthly, with yearly billing available. Numbers stay with you while your plan is active.
Never miss a customer call again
Pick your number and go live in a day. Book a free demo and we’ll show you how it works on your team’s phones.
IBACT Digital (IBACT Innovations Pvt Ltd) provides virtual number and cloud telephony services through licensed telecom partners. Numbers are allotted subject to availability and KYC as per Department of Telecommunications rules. Promotional calling must follow TRAI’s Telecom Commercial Communications Customer Preference Regulations, including the 140 series and DLT registration. The calculator is an estimate only.