Talk to a real person, not a ticket queue
Questions about registration, compliance, websites, marketing or an existing project? Message us on WhatsApp, call, email or visit our Bengaluru office. A real member of our team replies, usually within minutes during working hours.
- Replies in minutes on WhatsApp
- Fixed quote before any work
- No spam, ever
Pick the channel that suits you
Every channel reaches the same team. WhatsApp is usually the fastest, and you can share documents and screenshots right in the chat.
Chat with our team, send documents and get updates on your project in one thread.
Usually replies within minutes Start chat Talk it throughCall us
+91 92409 56718Best for new requirements, urgent deadlines or anything easier to explain by voice.
Answered live in working hours Call now For recordsIdeal for detailed requirements, billing questions and anything you want in writing.
Typically within 3 to 6 working hours Write to us Meet in personVisit us
Indiranagar, BengaluruPrefer to meet face to face? Visit our office by appointment and bring your documents.
By appointment, Mon to Sat Get directionsWhat do you need help with?
Choose your reason and we'll show you the quickest way to get it sorted, what to keep ready and a ready-to-send message.
Sales & new enquiries
When you can reach us
Our team works Monday to Saturday, 9 am to 9 pm India time. Messages sent outside these hours are answered first thing the next working day.
| Monday | 9:00 am – 9:00 pm |
|---|---|
| Tuesday | 9:00 am – 9:00 pm |
| Wednesday | 9:00 am – 9:00 pm |
| Thursday | 9:00 am – 9:00 pm |
| Friday | 9:00 am – 9:00 pm |
| Saturday | 9:00 am – 9:00 pm |
| Sunday | Closed (WhatsApp messages answered Monday) |
All times are India Standard Time (IST, UTC+5:30). We may close on some national and Karnataka public holidays.
Our working hours in your time zone
We work with founders in the UAE, the UK, the US and elsewhere. WhatsApp and email work worldwide; for calls, dial +91 92409 56718 from any country.
Times update automatically, including daylight saving changes. Monday to Saturday, India time.
Find us in Indiranagar, Bengaluru
You're welcome to meet our team in person. Please book a time on WhatsApp or by phone before visiting so the right person is available.
IBACT Innovations Pvt Ltd, 3rd Floor, No. 39/7-1, 7th Main Road, opposite Dr. Ambedkar College Ground, Appareddy Palya, Motappapalya, Indiranagar, Bengaluru, Karnataka 560038
Open in Google MapsOpposite Dr. Ambedkar College Ground, off 7th Main Road in the Appareddy Palya area of Indiranagar.
Monday to Saturday, 9 am to 9 pm. Message us your preferred time and we'll confirm.
Book a visit on WhatsAppAlready working with us?
Use your client portal for invoices, services and support tickets, or message your project contact directly.
View invoices, active services, renewals and payment history.
my.ibact.digital Help & supportRaise a support request for websites, hosting, email or SSL.
Get support Billing & refundsRead our refund and cancellation policy, then email us with your invoice number.
Refund policy Project updateMessage us with your invoice or order number for a quick status update.
WhatsApp usFrom first message to getting started
No pressure and no hard selling. Here's what to expect after you reach out with a new requirement.
We reply
A real person responds, usually within minutes on WhatsApp in working hours.
We understand
A short chat or call to understand your business, needs and deadlines.
Fixed quote
A clear scope and fixed price, with government or third-party fees shown separately.
We get started
Once you approve and pay, work begins, with updates at every step.
Help us help you faster
You don't need everything to start a conversation, but these details help us give an accurate answer and price on the first reply.
- Type of business and state
- Number of founders or partners
- PAN and Aadhaar of founders (only when you're ready to proceed)
- Any notice or deadline you've received
- Your domain name, if you have one
- Two or three websites you like
- Number of pages or products
- Screenshots of any error you're seeing
- Business name and what you sell
- Who your customers are
- Colours or styles you like or dislike
- Your launch date, if fixed
- Your city or target area
- Monthly budget range
- Current enquiry volume
- Tools you already use (CRM, WhatsApp, ads)
How to know it's really IBACT
Fraudsters sometimes pretend to be service providers. Here's how to check you're talking to us.
Our only official numbers and emails are +91 92409 56718, support@ibact.digital and grievance@ibact.digital, plus addresses ending in @ibact.digital.
We never ask for OTPs, passwords or UPI PINs over chat or phone. Government portal OTPs are needed only during a filing you've started with us.
Payments go only to IBACT Innovations Private Limited through our invoice link or client portal, never to a personal account.
Something doesn't feel right? Don't pay. Call +91 92409 56718 to verify, or report it to grievance@ibact.digital.
Not happy with a response? Here's how to escalate
Most issues are solved on the first message. If yours isn't, there's a clear path upward.
Customer support
WhatsApp or call +91 92409 56718, or email support@ibact.digital with your invoice or order number.
Reply within working hoursProject lead
Ask support to escalate to your project lead if the issue isn't resolved or you're unhappy with the response.
Response within 2 working daysIndia Grievance Desk
Still unresolved? Write to grievance@ibact.digital with your details and what's happened so far.
Acknowledged within 48 hours, resolved within 30 daysNothing here limits your rights under the Consumer Protection Act, 2019. Read our refund policy for payment and cancellation questions.
Contacting IBACT: common questions
How can I contact iBACT Digital?+
WhatsApp or call +91 92409 56718, email support@ibact.digital, use the form on this page, or visit our Indiranagar, Bengaluru office by appointment.
What are your working hours?+
Monday to Saturday, 9 am to 9 pm India Standard Time. Messages sent outside these hours are answered the next working day.
How quickly will you reply?+
On WhatsApp we usually reply within minutes during working hours. Calls are answered live, and emails typically within 3 to 6 working hours.
Can I contact you on WhatsApp?+
Yes. WhatsApp is the fastest way to reach us for enquiries, project updates, sharing documents and support.
Where is your office?+
3rd Floor, No. 39/7-1, 7th Main Road, opposite Dr. Ambedkar College Ground, Appareddy Palya, Motappapalya, Indiranagar, Bengaluru, Karnataka 560038.
Do I need an appointment to visit?+
Yes, please book a time on WhatsApp or by phone before visiting so the right person is available to meet you.
Do I have to visit the office to get work done?+
No. Almost everything is done online. You can share documents on WhatsApp or email and approve work over a call.
I'm outside India. Can I still contact you?+
Yes. We work with clients in the UAE, the UK, the US and elsewhere. WhatsApp and email work worldwide, and you can call +91 92409 56718 from any country.
Will I get a price before work starts?+
Yes. For any new requirement we share a clear scope and fixed professional fee first. Government and third-party fees are shown separately.
Can you help with only one service?+
Yes. You can come to us for a single registration or filing, or for a complete solution covering compliance, website and marketing.
I'm an existing client. Where do I get support?+
Log in to the client portal at my.ibact.digital for invoices and services, visit our support page, or WhatsApp us with your invoice or order number.
I've received a government notice. What should I do?+
Call us as soon as possible and share a copy of the notice with its reply date. Our compliance team will review it and suggest next steps.
How do I ask about an invoice or refund?+
Email support@ibact.digital with your invoice number. Our refund policy explains which payments are refundable and how long refunds take.
How do I raise a complaint?+
Contact support first. If your issue isn't resolved, email our India Grievance Desk at grievance@ibact.digital. We acknowledge within 48 hours and aim to resolve within 30 days.
How do I know a call or message is really from IBACT?+
Our official contacts are +91 92409 56718 and email addresses ending in @ibact.digital. We never ask for OTPs, passwords or UPI PINs, and payments go only to IBACT Innovations Private Limited.
Will you send me spam if I fill in the form?+
No. Your details are only used to reply to you. Reminders and offers are sent only if you tick the optional box.
The quickest answer is one message away
Tell us what you need on WhatsApp. A real person replies, with a fixed price for new work.