Terms & Conditions
These terms explain how we work together: what we deliver, how pricing and payments work, what we need from you, who owns the work, and what happens if something goes wrong. We've written them in plain language so there are no surprises.
- Fixed price agreed before work starts
- You own your work once it's paid for
- Government fees shown separately
- Fair, clear exit terms
The short version
These terms apply to all services provided by iBACT Digital, a brand of IBACT Innovations Private Limited ("IBACT", "we", "us"), to you ("you", "the client"). Your quote, invoice, plan page or a signed agreement may add specific terms; where they differ from this page, those specific terms apply.
You approve the scope and price before we start. Government and third-party fees are shown separately.
Projects start with a 50% advance; the balance is due on completion. Filings and monthly plans are paid upfront.
Once paid in full, your website, designs and content are yours, and your domain is registered in your name.
Approvals, rankings and ad results depend on authorities and platforms. We can't guarantee them, but we'll always help.
What's due, and when?
Pick the type of service and enter your quoted fee. We'll show the payment schedule under these terms, including GST.
Pay now to start
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An illustration only. Your invoice shows the exact amounts. GST at 18% applies to our professional fee; government fees are charged at actual cost.
About these terms
- 1When they applyBy asking us to start work, paying an invoice or advance, or using our website or client portal, you agree to these terms on behalf of yourself and, if applicable, your business.
- 2What makes up our agreementThese terms, together with your quote or proposal, invoice, the plan or service page you ordered from, our Refund Policy and our Privacy Policy.
- 3Order of priorityIf anything conflicts, a signed agreement comes first, then your accepted quote or invoice, then the plan page, then these terms.
- 4Who can orderYou must be at least 18 and able to enter a contract under Indian law. If you order for a business, you confirm you're authorised to do so.
- 5Who we areIBACT is a business services company. We're not a law firm, CA firm, CS firm, trademark agent or government authority. Statutory work is done by or with appropriately qualified professionals.
- 6Information isn't adviceGuides, calculators and articles on our website are general information, not legal, tax or financial advice for your situation.
Fees, payments and renewals
| Type of service | When you pay | Good to know |
|---|---|---|
| Websites, stores, landing pages & branding | 50% advance to start; 50% balance on completion, before go-live or final file handover | Work starts once the advance is received |
| Registrations, licences & certifications | 100% upfront, including government fees | Government fees are paid to the authority at actual cost |
| Compliance & filings | Upfront for each filing, period or annual package | Late fees and interest charged by authorities are payable by you |
| Monthly services (SEO, social media, ads, accounting, virtual CFO) | Monthly or for the plan term, in advance | Ad budgets are paid separately to the platform or held for that purpose |
| Hosting, domains, SSL & email | In advance for the term chosen | Renews only after we remind you and you pay |
| WhatsApp, SMS, IVR & API credits | Prepaid setup fee and credits | Platform charges follow the provider's current rates |
- GSTTaxes are extra unless statedOur prices exclude GST unless the quote says otherwise. GST at the applicable rate (currently 18%) is added to our professional fee. Give us your GSTIN before invoicing to claim input tax credit.
- Govt feesCharged at actual costGovernment, stamp duty and third-party fees are passed on at actual cost and shown separately. If an authority revises its fee, the revised amount applies.
- Price changesYour quoted price is fixedWe don't change the price of work you've already ordered. Prices for renewals and new orders may change; we'll tell you before any renewal.
- Extra workChanges to the agreed scopeWork outside the agreed scope, such as extra pages, features, designs or filings, is quoted separately and done only after you approve the quote.
- Late paymentIf a payment is overdueWe may pause work, hold deliverables or suspend services until overdue amounts are paid, after giving you notice. We're not responsible for deadlines missed while a service is paused for non-payment.
- How to payOfficial payment methods onlyPay only through our invoice link, client portal or to the bank account of IBACT Innovations Private Limited shown on your invoice. Never pay into a personal account.
Timelines, revisions and approval
Scope & quoteBefore you pay
We agree what's included, the price and an estimated timeline. Timelines start once we receive the advance and everything we need from you.
Your inputsAs early as possible
We need content, documents, logins and feedback on time. Please name one person to give feedback and approvals. Delays in inputs extend the timeline.
Draft & revisionsIncluded in your plan
You review drafts and request changes. Each plan includes the number of revision rounds stated on it; extra rounds or new requirements are quoted separately.
ApprovalWithin 3 working days
When we share final work, please approve it or tell us in writing what needs fixing within 3 working days. If we don't hear back, the work is treated as approved and the balance becomes due.
Delivery & supportAfter full payment
We go live or hand over files after full payment, and fix any defects in our work reported within 30 days of delivery free of charge.
What we need from you
True, complete information
Documents and details must be accurate and genuine. You're responsible for the consequences of false or incomplete information given to us or to authorities.
Rights to your content
You confirm you own or have permission to use the text, images, logos, names and trademarks you give us, and you'll cover us against claims arising from them.
Timely responses
Reply to queries, OTP and approval requests, and sign documents on time, especially when an authority deadline applies.
Your accounts & passwords
Keep your logins safe and change shared passwords after the work is done. You're responsible for activity on accounts you control.
Consent of others
When you share details of co-founders, directors, employees or customers, make sure they know and have agreed, as required by data protection law.
Your own backups
Keep copies of important documents and website content. We take regular backups on our hosting, but you should keep your own too.
Terms for each type of service
- We prepare and file applications and returns based on the information and documents you provide, through or with qualified CAs, CSs or registered trademark agents where the law requires.
- Approval, registration numbers, names, trademarks and certificates are decided by the relevant authority. Timelines we give are estimates based on typical processing times.
- If an authority raises a query or objection, we help you respond. Replies covered by your plan are included; hearings, appeals or oppositions are quoted separately.
- For recurring compliance, we send reminders, but filing on time depends on you sharing data before the due date. Penalties caused by late data from you are payable by you.
- If a filing is rejected or penalised because of our error, we correct it at no cost and bear any resulting late fee for that filing.
- We build on WordPress unless your quote says otherwise. Your plan sets out the pages, features and revision rounds included.
- We aim to support current versions of Chrome, Safari, Firefox and Edge on desktop and mobile. Older browsers and third-party plugins may behave differently.
- Paid themes, plugins, fonts and stock images are licensed in your name or ours as stated on your quote, and are subject to their own licence terms.
- For e-commerce, payment gateway integration is included; gateway account approval is between you and the gateway, and bank approval assistance, where needed, is charged extra as quoted.
- After launch, updates, security patches and content changes are covered only if you have an active maintenance or hosting plan that includes them.
- SEO follows search engines' published guidelines. No one can guarantee specific rankings, traffic or leads, and we don't.
- Ad budgets are separate from our management fee and are paid to Google, Meta or other platforms. Platforms may approve, reject or limit ads under their own policies.
- You approve ad copy, creatives and posts before publishing unless you ask us to post directly. You remain responsible for claims made about your products.
- Monthly plans run month to month after any minimum term on your plan. Give one month's notice to stop; the current month isn't refunded.
- Ad accounts, pages and profiles should be in your business's name. We use them only as your manager and hand back access when the service ends.
- WhatsApp Business API, SMS, IVR and telephony services are provided through third-party platforms and telecom operators and are subject to their policies and charges.
- You must have your customers' consent before sending them messages, and follow TRAI's commercial communication rules, DLT registration and WhatsApp's business and commerce policies.
- Templates, sender IDs and numbers are approved or rejected by Meta, DLT platforms or operators. We help you get approval but can't guarantee it.
- Accounts may be restricted by the platform for quality or policy reasons. We help you appeal, but credits used before a restriction aren't refundable.
- For CRM and automation, your customer data stays yours. We process it only on your instructions as your data processor.
Hosting, domains, SSL and email
- DomainsRegistered in your nameDomains we book for you are registered with you as the registrant. On request, and with no dues outstanding, we provide the transfer code within 5 working days.
- Free hostingIncluded hosting on website plansWhere a website plan includes free hosting, it runs for the period stated on the plan. After that, you can renew with us, upgrade, or move to another host.
- RenewalsNo surprise renewalsWe remind you before hosting, domain, SSL and email renew. Services that aren't renewed may be suspended and, after the provider's grace period, deleted or released.
- Moving awayYour site can move with youOnce paid in full, you can move your website to another host. We provide a full backup and reasonable help; complex migrations may be quoted.
- Fair use"Unlimited" means fair useUnlimited bandwidth or email accounts are subject to fair use so one site can't affect others on the same server. We'll contact you before taking any action.
- UptimeMaintenance and outagesWe aim for high availability but can't promise uninterrupted service. Planned maintenance is done at low-traffic times with notice where possible.
Who owns the work
- Final website design, content and pages made for you
- Final logo and brand files we create for you
- Your domain name, data, content and customer lists
- Ad accounts, pages and profiles in your business name
- Themes, plugins, fonts and stock images, under their own licences
- Platform software such as WordPress, under its open-source licence
- Our tools, templates, code libraries and know-how used across clients
- Unused concepts and drafts not chosen by you
- The right to show your project in our portfolio (tell us if you'd rather we didn't)
Until full payment, we grant you a licence to review the work only. Logo and brand ownership doesn't by itself give trademark protection; register your trademark to protect it.
Things outside our control
Many of our services depend on government authorities, platforms and providers, including MCA, GSTN, the Income Tax Department, IP India, FSSAI, DGFT, BIS, payment gateways, domain registries, hosting and email providers, Google, Meta and telecom operators. Their decisions, processing times, outages, fee changes and policy changes are outside our control.
We don't guarantee approvals, registration names or numbers, trademark acceptance, search rankings, ad performance, leads, message delivery or account verification. What we do guarantee is careful, correct work, honest advice and help to respond, fix and re-file where possible. If a failure is caused by our error, we fix it at no cost or refund our fee for that service, as set out in our Refund Policy.
Confidentiality and your data
- 1We keep your information confidentialWe, our team and the professionals we work with keep your business and personal information confidential, during and after our engagement.
- 2Shared only to deliverWe share information only to deliver your service (for example with an authority or a CA), when you agree, or when the law requires.
- 3Personal dataWe handle personal data as described in our Privacy Policy and in line with India's Digital Personal Data Protection Act, 2023.
- 4Your customers' dataWhen we process your customers' data for you, such as in a CRM or campaign, we act only on your instructions, and you're responsible for having their consent.
What our services can't be used for
Illegal activity
Anything unlawful in India, including fraud, gambling where prohibited, or selling banned products.
Spam & unsolicited messages
Bulk messages or emails to people who haven't agreed, or that break TRAI or platform rules.
Harmful content
Malware, phishing, hate speech, infringing material, or content that misleads consumers.
We may refuse, pause or end a service that breaks these rules, after notice where practical, and we may report illegal activity to the authorities.
Warranties and limits of liability
- 1Our promiseWe'll provide our services with reasonable skill and care, by suitably qualified people, and in line with applicable law.
- 2Our liability is limitedTo the extent the law allows, our total liability for any claim about a service is limited to the professional fees you paid us for that service in the 12 months before the claim.
- 3Indirect lossesWe're not liable for indirect or consequential losses, such as lost profits, business or data, or for losses caused by third parties, authorities or events outside our control.
- 4What isn't limitedNothing in these terms limits liability that can't be limited by law, such as for fraud or wilful misconduct, or your rights under the Consumer Protection Act, 2019.
Cancelling or ending a service
- You cancelYou can cancel any timeTell us in writing. Refunds follow our Refund Policy; monthly services need one month's notice after any minimum term.
- We end itWhen we may end a serviceIf payments stay overdue after reminders, if you break these terms or the law, or if you're abusive to our team. We'll give notice where practical and refund any amount due.
- No responseInactive ordersIf we don't hear from you for 60 days despite reminders, we may close the order, as described in the Refund Policy.
- HandoverWhat happens nextOnce all dues are cleared, we hand over your files, logins we manage for you and domain transfer codes, and remove our access from your accounts on request.
If something goes wrong
Contact support with your invoice number. Most issues are solved quickly.
Unresolved? Email grievance@ibact.digital. We acknowledge within 48 hours and aim to resolve within 30 days.
Both sides try to settle any dispute through discussion for at least 30 days before legal action.
These terms are governed by Indian law, and courts in Bengaluru, Karnataka have jurisdiction.
Nothing here stops you from approaching a consumer commission under the Consumer Protection Act, 2019, where that Act applies.
General terms
Events beyond control. Neither of us is responsible for delays caused by events beyond reasonable control, such as government portal outages, natural disasters, epidemics, strikes or major internet failures. We'll keep you informed and resume as soon as possible.
Subcontractors. We may use qualified professionals and vetted partners to deliver parts of a service. We remain responsible for their work to you.
Notices. We'll send notices to the email or WhatsApp number on your order. Send notices to us at support@ibact.digital or our registered office.
Severability and waiver. If any part of these terms is found unenforceable, the rest still applies. If we don't enforce a term straight away, we can still enforce it later.
Changes to these terms. We may update these terms from time to time; the date at the top shows the latest version. Changes apply to orders placed after that date. Orders already placed continue under the terms in force when you ordered, unless you agree otherwise.
Contact and registered entity
Customer support
WhatsApp or call +91 92409 56718
Email support@ibact.digital
Monday to Saturday, 9 am to 9 pm IST
India Grievance Desk
Email grievance@ibact.digital
We acknowledge within 48 hours and aim to resolve within 30 days.
Registered entity
IBACT Innovations Private Limited
3rd Floor, No. 39/7-1, 7th Main Road, Appareddy Palya, Motappapalya, Indiranagar, Bengaluru, Karnataka 560038
Terms: frequently asked questions
Do I have to pay the full amount upfront?+
For website, store and branding projects you pay a 50% advance to start and the balance on completion. Registrations, filings, hosting and monthly plans are paid upfront.
Is GST included in your prices?+
Unless your quote says otherwise, prices exclude GST. GST at the applicable rate, currently 18%, is added to our professional fee. Government fees are charged at actual cost.
Can the price change after I order?+
No. The price of work you've already ordered is fixed. Only government fees revised by an authority, extra work you approve, and renewal prices may change.
Who owns my website and logo?+
You do, once you've paid in full. Themes, plugins, fonts and stock images remain licensed under their own terms.
Will my domain be in my name?+
Yes. Domains we book for you are registered with you as the registrant, and we provide the transfer code on request if no dues are outstanding.
Can I move my website to another host?+
Yes. Once the project is paid in full, you can move your site. We provide a full backup and reasonable help with the move.
How many revisions do I get?+
Each plan states the number of revision rounds included. Extra rounds or new requirements are quoted separately and done after your approval.
What if I don't respond to an approval request?+
Please approve or send feedback within 3 working days. If we don't hear back, the work is treated as approved and the balance becomes due.
Do you guarantee approval of my registration or trademark?+
No one honestly can. Authorities decide approvals. We guarantee careful, correct work, and if something fails because of our error, we fix it free or refund our fee for that service.
Do you guarantee SEO rankings or ad results?+
No. Rankings and ad performance depend on search engines, platforms and competition. We follow best practices and report results transparently.
What happens if I pay late?+
We may pause work or suspend services after giving notice until overdue amounts are paid. We aren't responsible for deadlines missed during a pause for non-payment.
How do I cancel a service?+
Tell us in writing. Refunds follow our Refund Policy, and monthly services need one month's notice after any minimum term.
What is your liability if something goes wrong?+
We fix our errors at no cost. Our total liability for a claim is limited to the professional fees you paid for that service in the 12 months before the claim, except where the law doesn't allow limits.
Which law and courts apply?+
Indian law applies, and courts in Bengaluru, Karnataka have jurisdiction. Your rights under the Consumer Protection Act, 2019 are not affected.
Is IBACT a CA or law firm?+
No. IBACT is a business services company. Statutory work is done by or with appropriately qualified CAs, CSs, trademark agents and advocates.
Do updated terms apply to my existing order?+
No. Changes apply to orders placed after the update date. Your existing order continues under the terms in force when you ordered, unless you agree otherwise.
Ready to get started?
Tell us what you need. You'll get a clear scope and fixed price before you pay anything.